Privacy Policy

Your privacy matters. This Privacy Policy explains how Hana collects, uses, and protects your information when you use our products and services.

Last updated: March 10, 2026

1. Who we are

This Privacy Policy describes how Hana ("Hana", "we", "us", or "our") processes personal information in connection with our website, applications, and related services (collectively, the "Services").

For the purposes of applicable data protection laws, Hana is the controller of your personal information unless stated otherwise in a specific product or regional notice.

2. Information we collect

The information we collect depends on how you interact with Hana and the choices you make. We collect information in the following categories:

2.1. Information you provide to us

  • Account and profile information (such as your name, email address, password, and organization details) when you create or modify an account.
  • Contact information and correspondence when you contact us for support, send us questions, or participate in surveys, research, or promotions.
  • Content you submit through the Services, which may include text, files, links, or other data depending on how you use Hana.
  • Billing and payment information (such as billing address and limited payment card details processed via our payment providers).

2.2. Information we collect automatically

  • Usage data about how you interact with the Services, such as pages viewed, features used, clicks, and the date and time of your visits.
  • Device and connection information, including IP address, browser type and version, operating system, device identifiers, language settings, and referring URLs.
  • Log and diagnostic data to ensure the security, reliability, and performance of the Services.

2.3. Information from third parties

We may receive information about you from third-party sources, such as:

  • Identity or contact information from business partners, integrations, or single sign-on (SSO) providers.
  • Information from publicly available sources, such as professional profiles, where permitted by law.
  • Analytics or advertising partners that provide us with insights about how users interact with our Services and marketing campaigns.

3. How we use information

We process your information for the following purposes, in each case only to the extent permitted by applicable law:

  • Providing and maintaining the Services, including creating and managing accounts, authenticating users, and enabling core functionality.
  • Improving and developing the Services, including analyzing usage trends, debugging, and developing new features.
  • Personalizing your experience, such as tailoring content, recommendations, and communications based on your use of the Services.
  • Communicating with you about your account, security updates, product changes, and responses to your requests.
  • Sending you marketing communications about Hana features, offers, and events, where permitted by law and your preferences.
  • Protecting the security and integrity of the Services, preventing fraud or abuse, and enforcing our terms and policies.
  • Complying with legal obligations and responding to lawful requests from public authorities.

4. Legal bases for processing (EEA/UK users)

If you are located in the European Economic Area, the United Kingdom, or a jurisdiction with similar requirements, we rely on the following legal bases to process your personal information:

  • Performance of a contract: where processing is necessary to provide the Services you request or to perform our contractual obligations.
  • Legitimate interests: where processing is necessary for our legitimate business interests, such as improving and securing the Services, provided that these interests are not overridden by your rights and interests.
  • Consent: where we rely on your consent, for example for certain marketing activities or setting non-essential cookies. You may withdraw your consent at any time.
  • Legal obligations: where processing is necessary to comply with applicable laws, regulations, or legal processes.

5. How we share information

We do not sell your personal information. We may share your information in the following limited circumstances:

  • Service providers and vendors who perform services on our behalf, such as hosting, analytics, customer support, and payment processing, subject to appropriate contractual safeguards.
  • Business partners and integrations where you choose to connect Hana with third-party services, in which case their own privacy policies will apply.
  • Professional advisors (such as lawyers, auditors, or insurers) where necessary to protect our business interests.
  • In connection with a business transfer, such as a merger, acquisition, financing, or sale of all or a portion of our assets, subject to appropriate safeguards.
  • To comply with law or protect rights, such as responding to lawful requests, enforcing our terms, or protecting the rights, property, or safety of Hana, our users, or others.

6. Cookies and similar technologies

We use cookies and similar tracking technologies to operate, analyze, and improve the Services. Cookies are small text files stored on your device that help us recognize you and remember your preferences.

  • Essential cookies: required for core site functionality, such as authentication and security.
  • Analytics cookies: help us understand how users interact with the Services so we can improve performance and features.
  • Preference cookies: remember your settings and choices to personalize your experience.
  • Marketing cookies: used, where permitted, to measure and improve our marketing campaigns.

Depending on your location, you may see a cookie banner that allows you to manage your cookie preferences. You can also control cookies through your browser settings, but disabling certain cookies may affect how the Services function.

7. Data retention

We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will delete or anonymize it in accordance with our data retention policies.

8. Data security

We use appropriate technical and organizational measures designed to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no system can be guaranteed to be 100% secure, and we cannot fully eliminate all risks associated with data transmission and storage.

9. International data transfers

Hana may process and store your information in countries other than the country where you live, including in jurisdictions that may have different data protection rules. Where we transfer personal information internationally, we do so in accordance with applicable law and implement appropriate safeguards, such as standard contractual clauses or equivalent mechanisms.

10. Your rights and choices

Depending on your location and applicable law, you may have some or all of the following rights regarding your personal information:

  • Access: request confirmation of whether we process your personal information and receive a copy of that information.
  • Correction: request that we correct inaccurate or incomplete personal information.
  • Deletion: request that we delete your personal information in certain circumstances.
  • Restriction: request that we restrict the processing of your personal information in certain circumstances.
  • Objection: object to our processing of your personal information where we rely on legitimate interests.
  • Portability: request a copy of your personal information in a structured, commonly used, and machine-readable format, where technically feasible.
  • Consent withdrawal: where we rely on consent, withdraw that consent at any time without affecting the lawfulness of processing before withdrawal.

You also have the right to lodge a complaint with a supervisory authority if you believe that our processing of your personal information violates applicable data protection law. Before doing so, we encourage you to contact us so we can address your concerns directly.

11. Children’s privacy

The Services are not directed to children under the age of 13 (or the equivalent minimum age in your jurisdiction), and we do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information. If you believe that a child has provided us with personal information, please contact us using the details below.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or for other operational reasons. When we make material changes, we will notify you by updating the “Last updated” date at the top of this policy and, where appropriate, through the Services or by other means.

13. How to contact us

If you have any questions, concerns, or requests related to this Privacy Policy or our handling of your personal information, you can contact us at:

Hana Privacy Team
Email: [email protected]
(If you use a different support channel or address for Hana, update these details accordingly.)